FB88 Casino FAQ — Answers to All Your Questions

FB88 Casino is strictly for players aged 18 and above. You must confirm your age during registration. Accounts found to belong to minors will be terminated and balances will not be refunded.

No. Under FB88 Casino policy, each person may only operate one account. If multiple accounts are detected, all of them will be permanently closed and balances may be forfeited.

On the login page click the "Forgot Password?" link. Enter your registered mobile number or email address. An OTP will be sent — use the code to set a new password. The whole process takes under 2 minutes.

Account verification may be required before your first large withdrawal. Typically, uploading a photo of your national ID or passport is all that is needed. Once verified, your withdrawal limit will be increased.

Yes, it is possible. Submit a mobile number change request from your account settings. For security reasons, the change takes 24–48 hours to process. OTP verification is required on both your old and new numbers.

Contact support to close your account. Make sure to withdraw all your balance before closing. If you wish to close due to a gambling addiction, Responsible Gaming View self-exclusion information on the page.

Enter your friend's code in the "Referral Code" field during registration. It cannot be added later, so keep it handy at sign-up. Both the new member and the referrer will receive a bonus when a referral code is used.

First, make sure you are using the correct login method (mobile/email/username). Entering the wrong password multiple times will lock your account for 30 minutes. If the problem persists, please contact support.

The minimum deposit at FB88 Casino is just BDT 200 (for bKash/Nagad). A minimum first deposit of BDT 300 makes you eligible for the Welcome Bonus.

Deposits via bKash, Nagad, and Rocket generally 1–5 minutes credited to your account. Bank transfers may take 1–3 business days. If there is an unexpected delay, contact support with your transaction ID.

FB88 Casino itself charges no deposit fees. However, bKash/Nagad may apply their own transaction charges. Those fees are levied by your mobile banking provider, not FB88 Casino.

A completed deposit cannot be cancelled. If the deposit is still pending, contact support immediately — cancellation may be possible in some cases, though it is not guaranteed.

The daily deposit limit for standard accounts is BDT 50,000. VIP members have a higher limit. You can also set your own limit through the responsible gaming tools.

Contact customer support right away and send a screenshot of the transaction. FB88 Casino will verify the details and transfer the funds to the correct account. Resolution may take 24–72 hours.

Yes. Cryptocurrencies including Bitcoin and USDT (TRC20/ERC20) are accepted. Crypto deposits are generally credited after 1 network confirmation.

Minimum Withdrawal BDT 300. Winnings from bonuses are subject to wagering requirements before withdrawal. Your real-money balance can be withdrawn at any time.

FB88 Casino charges no processing fee for withdrawals. However, your bank or mobile banking provider may apply their own charges. Your first withdrawal of each day is completely fee-free.

Contact us via email or live chat to find out why your withdrawal was rejected. Common reasons include incomplete KYC, unmet bonus wagering requirements, or pending account verification.

Bonus balance cannot be withdrawn directly. Once you meet the specified wagering requirements (such as 15x or 20x), any winnings from the bonus are converted to your real balance, which you can then withdraw.

The daily withdrawal limit for standard members is BDT 1,00,000. The limit increases with your VIP tier. For large winnings, contact support to arrange a special withdrawal.

Pending withdrawals can be cancelled and returned to your account. Completed withdrawals cannot be reversed. To cancel a pending withdrawal, click the "Cancel" button in your withdrawal history.

A wagering requirement specifies how many times you must bet before withdrawing bonus winnings. For example: if you receive a BDT 500 bonus with a 15x wagering requirement, you must place BDT 7,500 in bets. Once the requirement is met, your winnings become withdrawable.

Free spins are generally awarded for specific slot games. The eligible game will be listed in the promotional email or in the bonus section of your account. Make sure to use them before they expire.

Reload bonuses are generally offered once a week or on special occasions. On the Promotions page Keep an eye out and make sure SMS/email notifications are turned on. Some reload bonuses need to be claimed manually.

Every day Login earns you a small reward. The more consecutive days you log in, the bigger the reward. Log in 7 days in a row to unlock the grand bonus.

Absolutely. You can decline the bonus at the time of deposit and play directly with your real balance — no wagering requirements will apply to your withdrawals.

A set percentage of your weekly or monthly net losses is returned as cashback. VIP members receive a higher cashback rate. Cashback is credited directly to your real balance — with no wagering requirements.

For every successful referral, both you and the new member will receive a bonus. The bonus unlocks after the referred member makes their first deposit. On the Promotions page View the current referral offer.

Yes. All games at FB88 Casino are sourced from licensed providers and operated using an RNG (Random Number Generator). The RTP (Return to Player) for each game is publicly disclosed.

Live Casino is open 24 hours a day, 7 days a week. You can play with real dealers in real time. Bengali-speaking dealers are also available during certain hours.

If your connection drops mid-round, the game state is saved on the server. You can resume right where you left off once you reconnect. In most slot games, your balance remains safe.

Yes. Many slot games can be played for free in demo mode. Live Casino and Sports Betting are not available in demo mode. Winnings in demo mode cannot be withdrawn.

Minimum bets vary by game. Most slots start from BDT 10. Live Baccarat starts from BDT 50. You can check the bet limits for each game in the game lobby.

With progressive jackpot slots, a portion of every bet is added to a shared jackpot pool. When someone wins the jackpot, the pool resets and starts building again. These jackpots can reach hundreds of thousands to millions of BDT.

Go to Account Settings > Security and enable 2FA. Simply verify your mobile number to activate it. From then on, every login will require an OTP — this significantly increases your account security.

Change your password immediately and log out of all devices. Report any suspicious activity to support with full details. You may also request a temporary account freeze.

No. FB88 Casino will never ask for your password via email, SMS, or phone call. If anyone requests your password in the name of FB88 Casino, it is a scam — report it to support immediately.

No. Your transaction details are completely private and can only be viewed by you and authorised FB88 Casino staff. No information is shared with any third party.

Self-exclusion means temporarily closing your account at your own request. It can be set for a period ranging from 6 months to 5 years. On the Responsible Gaming page Full details are available there. Support can also assist you if you get in touch.

For the fastest assistance, use the live chat on the website. To contact us by email, write to [email protected]. You can reach us in Bengali through all available channels.

Submit a complaint via live chat or email. You will receive an official response within 48 hours. If the issue remains unresolved, it will be escalated to the senior team. All complaints are taken seriously.

Yes. Most agents on the FB88 Casino support team speak Bengali. Simply write in Bengali when you start a live chat — you will be connected with a Bengali-speaking agent.

Have your issue description, account ID or username, and any relevant screenshots ready. For payment issues, always provide your transaction ID. Never share your password.

Yes. You can join the official FB88 Casino Telegram channel and support group. However, stay cautious — only communicate through official channels. Never share your password or send BDT to unofficial channels.